Refund & Cancellation Policy

Last updated: 1 August 2026

Cancelling a retainer

You can cancel at any time by emailing hello@tradelinea.com from the address associated with your account. Cancellation stops the next renewal; the current month remains active until its end date, and no cancellation fee applies.

Refunds

• — If you cancel within 7 days of the first payment of a new subscription and no deliverables have been produced, we refund that payment in full.
• — If work has already started, we refund the pro-rated value of deliverables not yet produced in the current billing period.
• — If we fail to deliver an agreed deliverable and cannot correct it within 14 days, we refund the portion of the fee relating to that deliverable.
• — Completed and approved work is non-refundable.

How to request a refund

Email hello@tradelinea.com with your invoice number and the reason for the request. We reply within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

Disputes

Please contact us before opening a chargeback — most issues are resolved quickly and directly. See our Terms of Service for the full contractual framework.